Terms and Conditions

By purchasing from our website (sprouts2.com), you are agreeing to the following terms and conditions:

PAYMENTS

Payments must be received in full and cleared before your order will be dispatched. Note all pricing is in Australian dollars (AUD) and includes GST.

PROCESSING

Order processing begins immediately after your payment has cleared and an order confirmation email has been generated. Orders can be changed, altered BEFORE the orders are being posted.

COUPONS

Coupons must be entered at the time of sale in order to be valid. Please check your cart total prior to payment to ensure your coupon has been applied. Coupons cannot be applied once an order confirmation has been confirmed.

SHIPPING

All orders are shipped via Australia Post. Standard postage is a $5 flat fee per order within Australia. We endeavour to dispatch orders on the business day following that on which we receive payment from you in full however this is not guaranteed.  Shipping times are in accordance with Australia Post’s guidelines. Shipping is free on all orders over $100. You will receive an email once your order has been despatched, detailing your consignment number and carrier. Please ensure you track your order for updates.

If your order is returned to sender due to incorrect address, failure to collect or other reasons, a redelivery fee of $11.95 is payable prior to re-ship, plus a $14.95 Returns Penalty. Express Post is available on all orders for a flat fee of $19.95. Delivery is guaranteed the next business day* on all orders received by 6am (*per the terms as specified in the Express Post Delivery Network). Please ensure you check your shipping address on the checkout page prior to payment as this address cannot be altered once processing has commenced.

BACKORDERED ITEMS

Please note if you backorder any item then your entire order will not be despatched until the backorder can be fulfilled. Estimated arrival date (ETA) is the date at which stock will arrive at our warehouse, please allow an additional 7-10 business days for your backorder to be shipped per the above shipping terms. Please note estimated arrival date is an estimate only; delays to the arrival/clearance of containers may occur and this is out of our control. Please note any delays outside of our control do not warrant claims for compensation.

SALE ITEMS

Sale items are strictly non-returnable (no exchanges or refunds) so please choose carefully when purchasing. This includes promotional deals where a discounted or free item is given (such as Buy x, Get y).

FAULTY ITEMS

We appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues upon receipt of your order. We can assist you with your return of a faulty item by offering you a number of solutions including replacement, credit or refund. We will only offer you a repair, exchange, credit or refund if the goods are returned within a reasonable time (being 30 days from the date of purchase), proof of purchase to our satisfaction is provided, and upon assessment the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item.

Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.

PRIVACY

Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.